Buy Sofas Direct Terms and Conditions

General Terms:

By using this website you agree to be bound by our Terms and Conditions.

These Terms and Conditions apply to the use of this Website (www.buysofasdirect.co.uk) and by accessing this Website and/or placing an order through a telephone sales advisor you agree to be bound by the terms and conditions detailed below.

We strongly recommend that you fully read our Terms and Conditions before placing an order and If you require any further information or clarification on the information herein please do not hesitate to contact us through any of the methods listed in the “Contact Us” page of this website. www.buysofasdirect.co.uk

Amendments

We aim to constantly improve and develop our website for the benefit of our customers and to enable this to take place we may occasionally modify or withdraw temporarily or permanently this Website (or any part of it) with or without notice. Changes to conditions may occur from time to time and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change. www.buysofasdirect.co.uk also reserve the right to change extend or make amendments to any pricing or offers detailed on this website.

If www.buysofasdirect.co.uk is informed of any inaccuracies with regards to the content or material detailed on the site we will endeavour to investigate and correct such highlighted material at our earliest convenience.

Accuracy of content

www.buysofasdirect.co.uk has taken every care in the preparation of the content appearing on this website in particular to ensure that prices quoted are correct at the time of publishing and that all products have been fairly described. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of V.A.T. We make every effort to display the colour of the furniture as accurately as possible. But as colour reproduction depends on your computer’s monitor we cannot guarantee that your monitor’s display of the colour is accurate to the actual product.

Before you place an order

Upon deciding you would like to place an order with BSO by arranging for one of our advisors to call you please have the following information to hand as it will help us process your order. We will be delighted to answer any queries you may have at this stage of the order process.

 Here are some of the most common questions for you to consider.

• Can access be gained easily for the furniture to be delivered? – are the doors wide enough are there any awkward stairs lift or passageways?

• Will the furniture fit in the room?

• Which range are you interested in?

• Which items from the range do you want to order? Please note that if you are thinking of buying extra items such as a footstool or chair at a later date there may be a slight colour shade variance. It is therefore best to order all the furniture you require at the same time.

• What colour would you like the furniture in?

• How would you like to pay for the furniture?

Availability

The Products on our site are available for purchase and delivery only within the United Kingdom and Ireland. As far as reasonably possible all products featured on the website are either in stock or available at the time of ordering or information on delivery or time constraints will be given by one of our advisors.

Your status

To be eligible to purchase Products on this website you must:

• (a)   be capable of entering into binding contracts; and

• (b)   be at least 18 years old.

• (c)   provide your real name and contact details (including e-mail); and

• (d)   a valid delivery address in the United Kingdom or Ireland.

Payment

The price of the products will be the amount set out as per the order summary and correct at the time of ordering. Prices are liable to change at the discretion of www.buysofasdirect.co.uk at any time but subsequent price changes will not affect the price for the products as stated in your order at the time of that order being placed.

Payment can be made by credit or debit card cheque bank transfer (details available upon request) PayPal or 0% Finance (in store only) provided by Novuna consumer finance.

If you have chosen to pay by card once your order is received we will process the payment by way of the credit or debit card details you have provided. In the event that there is insufficient stock to satisfy your order you will be informed as soon as possible. A refund will be processed through your chosen credit or debit card used for the payment of the order.

Our site contains a vast amount of products and it is possible that despite our best efforts some of the products listed on our site may be incorrectly priced. We are under no obligation to provide the product to you at the incorrect (lower or higher) price even after we have sent you a Dispatch Confirmation if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing.

All prices quoted include VAT.

Acknowledgement and acceptance of your order.

If you place an order with www.buysofasdirect.co.uk we will email you an invoice and confirmation of your order within 24 hours.

It is important that you appreciate and understand that this order is a legally binding contract. Your statutory rights are unaffected.

Delivery

All deliveries will be made to the delivery address provided by you when you originally place your order. In the event that you require the products to be delivered to an alternative delivery address to that stated in the order you must contact us either in writing or by telephone to notify us of this fact and provide the alternative delivery address. You may also be required to provide us with further personal identification (in such form as shall be requested by us) and we reserve the right to postpone delivery until such satisfactory documentation is provided.  We aim for all deliveries to take place between the hours of 8am and 5pm obviously this is based around the circumstances on the day. If for any reason at all the drivers are delayed whether that may be due to traffic accidents problems delivering or any other reason that may effect the route then we will keep the customer updated and always continue to deliver until we all deliveries are complete.  Each customer effected will be given the option whether they can accept the delivery later in the evening or whether we arrange an alternative unfortunately these problems are out of our control and www.buysofasdirect.co.uk cannot be responsible for any delays.  At request we will try to advise an approx delivery time slot 8am – 1pm (morning slot) and 1pm until 5pm (afternoon slot) again we cannot be responsible if the delivery is too take place outside of the time advised.  This is a 8am – 5m delivery with one hours notice from the drivers and the customer is responsible to be available at one hours notice within these times provided.

On the day of delivery please ensure that the delivery team can gain easy access to the room that the furniture is destined for and please make sure that the area you want the furniture placed is cleared and free from debris or hazards.

Upon purchasing a sofa from www.buysofasdirect.co.uk customers are solely responsible for verifying building access and ensuring furniture dimensions are suitable for the property. The www.buysofasdirect.co.uk delivery team will not be responsible for forcibly trying to make an item fit into the place of delivery nor will they be held responsible for any damage that could occur to the place of delivery or to the furniture itself as a result. In the event that the Buy Sofas Direct delivery team have reasonable doubt as to the access to the property and suspect damage may be caused to the furniture by attempting delivery you will be asked to sign a disclaimer by which you agree by the terms above to take full responsibility for any accidental damage caused by attempting to forcibly deliver items and agree that any damage caused will be accountable to yourself and not a responsibility of www.buysofasdirect.co.uk

If you choose the 2 man delivery option our delivery team will provide you with approximately 1 hours notice depending on phone connection they will unpack your furniture install it in the room of your choice and leave all packing materials so the goods can be returned within 7 days if required. To make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture after it has been installed.

Most of our items are in stock and are guaranteed to be delivered within 15 working days unless otherwise specified at the point of ordering.

Out of Stock items.

Should an item be out of stock it will state an expected arrival date on the website and this date will be reiterated should you be ordering over the phone. The delivery will then be made within 15 working days of that previously stated arrival date.  Please note we will not call you within 5 working days to book you in for a delivery as in stocked item orders as it is impossible to give a delivery date so far in advance.

 A member of our delivery team will call you to book you in for a delivery 48 hours before the arrival date of the stock when we are 100% sure of the arrival confirmation.  48 hours prior to the actual delivery date we can provide you with an am or pm delivery slot if requested as all customers and order of delivery will be confirmed at this stage but not before.

All deliveries will be made to the delivery address provided by you as set out in the order. In the event that you require the Products to be delivered to an alternative delivery address to that stated in the order you must contact us either in writing or by telephone to notify us of the new delivery address. You may also be required to provide us with further personal identification (in such form as shall be requested by us) and www.buysofasdirect.co.uk reserve the right to postpone delivery until such satisfactory documentation is provided.

On the day of delivery please ensure that the delivery team can gain easy access to the room that the furniture is destined for and please make sure that the area you want the furniture placed is cleared and free from debris or hazards.

Upon purchasing a sofa from www.buysofasdirect.co.uk Customers are solely responsible for verifying building access and ensuring furniture dimensions are suitable for the property. www.buysofasdirect.co.uk Delivery Team will not be responsible for forcibly trying to make an item fit into the place of delivery nor will they be held responsible for any damage that could occur to the place of delivery or to the furniture itself as a result. In the event that the Buy Sofas Direct delivery team have reasonable doubt as to the access to the property and suspect damage may be caused to the furniture by attempting delivery you will be asked to sign a disclaimer by which you agree by the terms above to take full responsibility for any accidental damage caused by attempting to forcibly deliver items and agree that any damage caused will be accountable to yourself and not a responsibility of www.buysofasdirect.co.uk

Delivery Details

If you choose the 2 man delivery option our delivery team will unpack your furniture install it in the room of your choice and leave all packing materials so the goods can be returned within 7 days if required. To make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture after it has been installed.

We have two types of delivery service available to our customers depending upon personal preference and postcode these comprise of our two man white glove delivery service and our third party courier pallet service.

2 Man White Glove Delivery 

We will advise a delivery day in advance within 15 working days the sofas will be delivered between 8am and 5pm and on the day of delivery our drivers will call when they are approximately 1 hour away from your address to give you plenty of time to ensure you are prepared for the drop this means you can go about your day to day routine without having to wait in all day. The drivers will carry the sofas through into your room of choice and set the sofas up for you so they are ready to be used. Finally the sofas will be delivered to the room of your choice and at this point you can sign to confirm you have received the goods in perfect condition.  All packaging is to be left with the customer as legally the customer has within 7 working days to return the goods if this was to happen the goods must be in the original packaging and protected so they are returned in perfect condition.  At request we can try and provide a estimated morning or afternoon slot however this is a full day delivery and if anything happens which means we are outside of the estimated times provided Buy Sofas Direct are not responsible. This information is provided to try and help the customer and it can be effected by many things potential changes or issues throughout the delivery day.

Pallet Service 

A Pallet Service/Courier Delivery is a 1 man service. The goods are checked prior to leaving our depo for quality control and then securely wrapped on a pallet using black pallet wrap.  This is an all day delivery between 9am and 5pm and the driver will call your prior to the delivery to ensure you are available in between 9am and 5pm.  If the driver cannot get hold of the customer or the they arrive at the address at the customer is not home the driver will only wait for 15 minutes. If the delivery is classed as a failed drop there will be a re-delivery charge to arrange a delivery on an alternative day.

The palletised delivery will be made as close to your front door as possible however the driver is not insured to either enter the customers house or carry the sofas. It is the responsibility of the customer to carry the sofas and assemble them and this will be made clear at the point of ordering and choosing this method of delivery. Please ensure that you have assistance if you choose this method as drivers are bound by strict policies and in assisting they are therefore in breach of this. Please do not ask the driver to assist.  If the black wrapping is damaged upon delivery please call our customer services and bring it to our attention straight away whilst the driver is still at your address. This may mean there is damage to the goods in transit and we will be able to sort it immediately for you.

We guarantee all deliveries within 15 working days of your order. However we always push to deliver at the nearest opportunity and our logistics team endeavour to call within 3 or 4 working days of the order being placed to confirm the delivery date and finalise any further details.  All the details provided above for the pallet service apply for both pallet delivery and pallet collections for returns or cancellations.

Product Specifications

The details and designs of our products are constantly changing and we reserve the right to change the specification of our products without prior notice in relation to future sales. You should check our website for details.

Products supplied to you may differ as a consequence from those on display or advertised. Unless agreed with you the products supplied will be of equivalent value functionality and appearance. Any significant variations will be notified to you.

The measurements of all Products provided are as accurate as possible but some slight variances may apply.

Some self-assembly may be required on certain products.

Manufacturers Warranty:

All of our sofas come with a 12 months manufacturers warranty for your peace of mind. This covers you for any problems that you may experience with the sofas due to manufacturing faults such as- stitching fillings frame etc.

With all manufacturers warranties www.buysofasdirect.co.uk reserve the right to carry out an inspection of the goods in the confinments of your own home using an independant 3rd party company to assatain where the fault is situated. There are 3 stages involved in this process which includes: initial inspection (if fault can be repaired on the day then the work will be carried out in your home) if not then we will book for a repair to be carried out. If this is not to our satisfaction then a replacement can be arranged.

This does not however affect your statutory rights as a customer. www.buysofasdirect.co.uk reserves the right to determine the order of the following statuory rights : repair replacement refund.

Complaints

If you have a complaint in relation to any service or non-service provided by Buy Sofas Direct please do not hesitate to contact us immediately by telephone or e-mail the details of which are contained under the “Contact Us” page.

Any complaint will be dealt with fairly effectively and confidentially. Your statutory rights as a consumer are unaffected.

Exchange policy

If you decide to exchange your furniture you must notify us in writing within 7 working days of delivery.

Should you wish to exchange the goods it is your responsibility to take good care of the furniture. You are the owner of the furniture once it has been delivered to you and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you retain the original packaging and use it when returning/exchanging the furniture.

It is your responsibility when exchanging the items to ensure that they are in perfectly good condition and with the original packaging however BSO recognise that many customers do not have the means to do this and in this circumstance we will arrange collection/part exchange during normal business hours (Monday to Friday) if requested. The charge for a part exchange would be exactly the same as the delivery fee paid when the order was originally placed. Please take note of the delivery zone that was chosen at the point of order and the original charge paid for delivery. Also when exchanging items the original service that was used for the logistics of the items must be the service that is used when returning/exchanging the goods. If returning/exchanging the items when they were delivered originally by a courier the items must be returned on a wooden 1200cm x 1000cm pallet and be wrapped carefully in original packing and securely tied to the pallet to prevent any damage. If the items are damaged once retuned then you will be responsible for repair costs or any costs applicable to the replacement of the items. All goods will be fully inspected once returned and if damaged a repair technician will provide ourselves with a quote for full repair costs. This may also lead to a small claims action.

We will collect the old goods and part exchange for the new item any refund necessary will be authorised within a 30 day period of the part exchange taking place providing stock is in an acceptable condition upon inspection. This refund may be the difference between the item originally ordered and the lower cost item it is exchanged for. However if the item chosen for the exchange is higher in price than the original item then the payment to clear the balance must taken before the part exchange takes place. Self-assembly furniture cannot be exchanged once assembly is part or fully completed unless the item is found to be faulty. If for any reason at all the part exchange is due to the goods not being as described fit for purpose or of satisfactory quality at the point of delivery then there will be no additional charges.

If you do not comply with your obligations above we will not agree to the refund or may make a reasonable charge to cover any costs that we incur (for example in respect of wasted collection journeys or goods that you have damaged or lost). Your statutory rights are not affected.

Return policy

If you decide to exchange your furniture you must notify us in writing within 7 working days of delivery. This is in alignment with the 1979 sales of goods act.

Should you wish to return the goods it is your responsibility to take good care of the furniture. You are the owner of the furniture once it has been delivered to you and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you retain the original packing and use it when returning the furniture.

It is your responsibility when returning the items to ensure that they are in perfectly good condition and with the original packaging however www.buysofasdirect.co.uk recognise that many customers do not have the means to do this and so we will arrange collection during normal business hours (Monday to Friday) if requested. The charge for a return would be exactly the same as the delivery fee paid when the order was originally placed. This is dependant on the location of customer and circumstances upon delivery. Please take note of the delivery zone that was chosen at the point of order.

If returning/exchanging the items when they were delivered originally by a courier the items must be returned on a wooden 1200cm x 1000cm pallet and be wrapped carefully in original packing and securely tied to the pallet to prevent any damage. If the goods are not in the original packaging then they will not be accepted and the goods will still be the property of the customer who priginally made the purchase.  If the items are damaged once returned then you will be responsible for repair costs or any costs applicable to the replacement of the items. These goods will be fully inspected once returned and if damaged a repair technician will provide ourselves with a quote for full repair costs. This may also lead to a small claims action.

The pallet collection service is the same as the delivery details provided above in the terms and conditions.  The collection will be arranged between the hours of 9am and 5pm between Monday and Friday the driver will contact the customer prior to their arrival this will be at any point between the hours of 9am and 5pm.  Pallet collections cannot be arranged for specific time slots.  Again the cost of the collection will be the exact same as the cost of the original delivery fee paid.  All refunds will be for the amount agreed by BSO prior to the collection. www.buysofasdirect.co.uk are not responsible for the collections costs of any orders that the customer is looking to return the customer will lose their original delivery fee and the collection costs will be taken from the total price of the goods.  All refunds will be actioned within 30 days of the collection date.

Cancellations

Regards to cancelling your order all cancellations made before or after delivery are subject to a 30 day refund policy. If goods have been delivered and signed for in good condition and you still wish to cancel you may cancel within 7 days in line with the long distance sales regulations act & subject to a re collection fee equal to the initial delivery fee. Once goods are returned to us and inspected and should they be found to be in perfect condition the refund process will begin. All refunds will be actioned within 30 days of the goods being returned to us and inspected.

Made to Order Items.

If you wish to cancel an order that is a made to order item then you can do so within 5 working days of your order. If you decide to cancel after this period then there will be a standard 30% charge of the total order value as the sofas will have already gone into production. Please be aware that Buy Sofas Direct will always strive to deliver special made to order sofas within the 15 working days stated but in some cases this can go over the 15 working days due production run materials (fabric) etc. Buy Sofas Direct will contact you once your sofa has been manufacturered to book you in for your delivery date we will not contact you until we have received this notification so please bear with us or kindly call 0121 458 7222 for an update on your order.

Intellectual property

You acknowledge and agree that all copyright trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times with us or licensors. You are permitted to use this material only as expressly authorised by www.buysofasdirect.co.uk.  You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy reproduce transmit publish display distribute commercially exploit or create derivative works of such material and content.

Miscellaneous provisions

The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract. Our products are chosen on the basis that they will be used for domestic use. If you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users we do not accept liability for the fitness of goods for business purposes nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.

www.buysofasdirect.co.uk shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party.

If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity or enforceability of the other sections of these terms and conditions shall not be affected.